Innovation

The world urgently needs successful government transformations—to improve health and education outcomes, foster growth and job creation, make cities more livable, make constrained public-sector budgets go further—and, ultimately, to restore citizens’ confidence in governments’ ability to deliver. Although the failure rate of such efforts is high, there is every reason to believe it can be radically improved. For these efforts to be successful, commitment and sharp focus by leaders, engagement and consistent discipline in delivery, and the foresight to shape a set of capabilities for a new era of government are necessary.  (Tera Allas, Martin Checinski, Roland Dillon, and Richard Dobbs, Elements of Successful Government Transformation)

When government agencies fail, citizens are either deprived of quality public services or must go through a bureaucratic maze to access them.